Aveso measures customer satisfaction annually to ensure that our development is guided by real feedback rather than assumptions. This autumn’s results show that our customers value above all smooth collaboration and the expertise of our specialists.
Net Promoter Score (NPS) is one of our most important metrics for customer satisfaction. It indicates how likely our customers are to recommend Aveso to others. NPS typically ranges from -100 to +100. A positive score reflects a satisfied customer base, and anything above +50 is considered excellent.
This year, Aveso achieved a strong NPS score of 75 – clearly above the industry average – demonstrating trust and successful project deliveries. The result is based on a survey where we asked customers on a scale of 1–10: “How likely are you to recommend Aveso to other companies, colleagues, or acquaintances?” The lowest rating given was 8, and the average score was 8.9. This is an excellent outcome, while still leaving room for improvement. And that’s a good thing. The feedback helps us understand where and how fast we should continue developing.
Here is a summary of customer feedback:
“Strong professional expertise and commitment to creating solutions.”
“Even through a short development project, Aveso has proven to be a skilled and proactive partner.”
“Response times have been reasonably fast, and support has been available when needed.”
“Collaboration was smooth.”
“A right-sized and competent partner for a company of our size.”
“Their expertise and actions align well when tackling open issues.”
“The project is progressing according to the plan, and we receive sufficient support from the supplier for implementation.”
“Knowledgeable people in the deployment project, which went well.”
“Doing business is straightforward. Handling of technical issues is solution-oriented (instead of offering excuses).”
Customer satisfaction – or dissatisfaction – does not happen by accident. It is built through listening, solutions, and continuous improvement—or the lack thereof. Feedback guides us to further develop our services and strengthen our operating models. We also received valuable input from customers on areas where we can improve. We have already taken concrete steps to address these and to serve our customers even better.
Every comment, thank-you, and development suggestion helps us take our next projects one step further. Aveso will continue on this development path with even greater determination.
Aveso would like to thank all our customers for their valuable feedback!